FAQ

PRODUCT QUESTIONS

Do I really need a Chainsaw Trauma Kit?

The first lines of defense in injury prevention are the proper use of Personal Protective Equipment (PPE) and appropriate training. PPE for chainsaw use at a minimum includes chaps, helmet and face and eye protection. A good resource from OSHA is here.  Secondly for training, we recommend Game of Logging.

But even then accidents happen. There's something about a sharpened chain spinning at around 88 feet per second that makes it behave unexpectedly when it doesn't have your full attention. The very nature of logging and wood cutting operations puts you in remote locations not easily or quickly accessible to first responders. It can only take minutes to bleed out from a major wound.

Our Trauma kits allow you to initiate immediate self or buddy aid with the right tools for the job in a low profile package that is always with you.

 

Will this thing always get in the way while I'm trying to work?

Our exclusive Trauma Kit pouch contains velcro throughout the belt channel, locking it into place. The pouch itself is low profile, light weight and only takes up 4 inches of belt space. Our Trauma Kit stays where you put it and is where you expect it to be if needed.

 

Where can I get more information on how to use the contents in this Kit?

For CAT Tourniquet use please see:

CAT Resources 

and

for the TK4L Tourniquet check out:

 

 

 

I took everything out of my Chainsaw Trauma Kit and don't know how to get it back in?

Each Trauma kit comes with instructions for loading inside the insert. Here's a copy: 

Chainsaw Trauma Kit Chainsaw Safety

What's the difference between a Sugar House first aid kit and a regular first aid kit?

A quick online search for a first aid kit will turn up a mind boggling number of choices. We've gone ahead and chosen a basic kit that most aligns with the needs, size and requirements of a small syrup producer. Our kits are ANSI 2015 compliant, organized for quick access of components and come in a plastic O-ring sealed case to withstand the environment in a sugar house. If you need a customized kit please let us know!

 

Where can I get more information on how to safely use a chainsaw?

We highly recommend The Game of Logging for chainsaw safety training and proper felling techniques. Game of Logging 1 is suitable for the novice with no prior experience. 

 

SHIPPING

How do you ship?

We currently ship via the U.S Post Office, Priority Mail (1-3 business days) or Priority Express (Overnight). If you need a different arrangement please contact us

 

RETURNS, EXCHANGES & WARRANTIES

Return & Refund Policy

Thanks for shopping at Forest Safety Products. We strives to provide you with the highest quality products at a competitive price. If you are not entirely satisfied with your purchase, we're here to help.

Returns
For our Chainsaw Trauma Case please contact us within 30 days of purchase for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Please contact us for a RMA number. In the unlikely event that any of the kit contents are damaged please contact us within 10 calendar days to make arrangements for an exchange.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5 - 7 business days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us
If you have any questions on how to return your item to us, please email info@forest-safety.com

 

 

PRIVACY POLICY

What's your Privacy Policy?

PRIVACY STATEMENT ----

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@forest-safety.com

SECTION 3 - DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 6 - SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

SECTION 8 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - GOOGLE ANALYTICS We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page (http://tools.google.com/dlpage/gaoptout).

SECTION 10 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@forest-safety.com.