Refund policy
RETURN, REFUND & LIMITED LIFETIME WARRANTY POLICY
Last updated: September 8, 2026
30-DAY RETURNS
We accept return requests made within 30 days after your order is delivered.
To be eligible for a return, the item must be unused and in the same condition in which you received it, with its original packaging and any tags. Sealed medical supplies must remain unopened, with all seals intact. A receipt or other proof of purchase is required.
To request a return, email info@forest-safety.com with your order number and the item you would like to return. If your return is approved, we will send return instructions and, when applicable, a return shipping label.
Items sent back without prior authorization may not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs for standard returns. Original shipping charges are nonrefundable.
If we provide a prepaid return label for a standard return, its cost may be deducted from your refund.
If an item arrives damaged, defective, or incorrect, Forest Safety Products will cover the reasonable cost of return shipping and make it right.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. Contact us promptly at info@forest-safety.com if an item is damaged or defective or if you received the wrong item.
Please include your order number, a description of the issue, and photographs when possible so we can evaluate the problem.
ITEMS THAT CANNOT BE RETURNED
For health and safety reasons, opened or used medical supplies, first-aid supplies, and other sanitary or single-use items cannot be returned unless they arrived damaged or defective.
We also cannot accept returns of custom or personalized products, gift cards, or items clearly marked “final sale.”
If you are unsure whether an item is returnable, contact us before sending it back.
EXCHANGES
The fastest way to exchange an item is to request a return. Once the return is approved, place a separate order for the replacement item.
If we sent the wrong item or the item arrived damaged or defective, contact us and we will arrange the appropriate replacement.
REFUNDS
We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.
If more than 15 business days have passed since we approved your refund, contact info@forest-safety.com.
FOREST SAFETY PRODUCTS LIMITED LIFETIME WARRANTY
Forest Safety Products warrants the reusable cases and pouches included with, or sold for, Forest Safety Products chainsaw trauma kits and Arborist Tourniquet Pouches against defects in materials and workmanship for the useful life of the case or pouch while it is owned by the original purchaser.
This warranty applies whether the eligible case or pouch was purchased separately or as part of a complete kit.
WHAT IS COVERED
Covered defects include failures of materials or workmanship under normal, intended use, such as defective stitching, seams, zippers, buckles, or attachment hardware.
WHAT IS NOT COVERED
This warranty covers the case or pouch only. It does not cover:
• Tourniquets, dressings, bandages, medications, medical supplies, first-aid contents, or other consumable or replaceable contents
• Normal wear and tear
• Fading or cosmetic changes that do not affect function
• Abrasion, cuts, punctures, burns, or melting
• Chemical or animal damage
• Loss or theft
• Accidents, improper storage, or improper cleaning
• Modifications, misuse, or abuse
• Damage caused by using the product outside its intended purpose
WARRANTY REMEDY
For an approved warranty claim, Forest Safety Products will, at its option, repair the covered case or pouch, replace it with the same or a reasonably comparable product, or provide another remedy required by applicable law.
Replacement colors, materials, or designs may differ if the original product is no longer available.
There is no charge for an approved repair or replacement. The customer is responsible for shipping the product to Forest Safety Products unless we provide a prepaid label or applicable law requires otherwise.
Forest Safety Products will pay standard return shipping to an address in the United States. Additional international shipping charges, duties, and taxes may be the customer’s responsibility where permitted by law.
HOW TO MAKE A WARRANTY CLAIM
Email info@forest-safety.com with:
• Your name and order number or other proof of purchase
• A brief description of the problem
No product registration is required. Do not ship the product until you receive claim approval and return instructions.
This warranty gives you specific legal rights. You may also have other rights that vary by state, province, or country. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.
CONTACT US
Questions about returns, refunds, or warranty coverage can be sent to info@forest-safety.com.
